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Privacy & Cookie Policy

Last updated: 6/12/2025

1. Who we are

Website: http://www.beautyadviceclinic.co.uk (trading as “The Beauty Advice Clinic” / “Beauty Advice Clinic” (“we”, “us”, “our”)).

Contact for privacy questions: The Beauty Advice Clinic Ltd, 1 The Parade, 67 Dedworth Rd, Windsor, Berkshire SL4 4EY.

Tel: 01753 852 220

Email: contact@beautyadviceclinic.co.uk

If you have any queries about this policy, or how we handle your personal data, you may contact us at those details.

2. What personal data we collect

We may collect and process the following kinds of personal data when you use our website:

  • Identity & contact data: name, email address, telephone number, postal address (if provided), when you fill in contact/booking forms.
  • Technical & usage data: IP address, browser type and version, device type, date/time of visit, pages visited, time spent on pages, referring/exit pages — via cookies and analytics.
  • Communications data: any messages/emails you send us via contact forms, e-mail, or other means; booking information; feedback or reviews if you submit them.
  • Marketing & preferences data (if applicable): e.g. where you signed up to receive newsletters, email updates, or consented to marketing communications.
  • If you make bookings, you may provide additional data relevant to the booking (e.g. treatment preferences). We process only what you give us voluntarily.

3. How we collect data

  • Directly from you — e.g. when you complete booking or contact forms, sign up for newsletters, send us emails, or otherwise communicate with us.
  • Automatically — through cookies and similar tracking technologies when you browse the site.
  • From third parties — for example if we use third-party analytics or booking systems/plugins (e.g. a scheduling plugin, or third-party payment processor), which may collect or process data on our behalf.

4. Why we collect data & lawful bases

We use your personal data for the following purposes:

  • To respond to enquiries and manage bookings.
  • To provide you with the services you request (beauty treatments, appointments, etc.).
  • To communicate with you (e.g. confirmations, messages, marketing if consented).
  • To improve and manage our website: understand how users use the site, monitor and analyse trends, make improvements.
  • To comply with legal obligations.
  • Where required by law, we rely on your consent (e.g. for cookies / marketing). For other processing (e.g. providing services, booking), our lawful basis may be performance of a contract with you, legitimate interests (e.g. website maintenance, fraud prevention), or compliance with a legal duty.

5. Cookies & similar technologies

What are cookies

Cookies (and similar technologies such as local storage, pixels, scripts) are small text files placed on your device when you visit a website. They store information which may be read back on subsequent visits.

Why we use them

We use cookies for different purposes, including:

  • Essential cookies needed for site operation (e.g. booking form functionality, session management).
  • Functional cookies to remember your preferences.
  • Analytics/performance cookies to collect data about how visitors use the website (pages visited, time on site, browser/device type), so we can improve the website.
  • (If applicable) Marketing cookies — e.g. to deliver and measure marketing communications, or enable third-party services.

Your consent

We will present a clear cookie banner/notice when you first visit the site. Except for essential cookies, we will only set cookies after you give your explicit, unambiguous and informed consent. Consent will be freely given and you will have the option to accept or reject non-essential cookies. GDPR.eu+2cookieinformation.com+2
You may withdraw or change your consent at any time with the same ease as when you gave it. https://secureprivacy.ai/+1

Cookie details

Below is an illustrative (not exhaustive) list of cookie types we may use. You should update it to reflect the actual cookies used on your site:

Cookie / Tracker Purpose Duration / Notes
Session cookies (necessary) Keep user login/session for booking or contact forms Until browser close or session end
Functional cookies Remember preferences (language, UI settings) e.g. 6–12 months
Analytics cookies Collect anonymised usage metrics (pages, visits, devices) e.g. 12–24 months
Marketing/Third-party cookies (if used) Enable marketing, remarketing, ads, third-party integrations Duration depends on third-party providers; may persist beyond session

If you use third-party services that set cookies (e.g. analytics providers, payment gateways, social media plugins), you should explicitly disclose those third parties, their purpose, and link to their respective privacy/cookie policies. docue.com+1

6. Who we share data with

We will not sell or rent your personal data. We may share your data with third parties only in the following circumstances:

  • With service providers working on our behalf (e.g. booking system providers, payment processors, analytics services, IT hosting providers) — strictly to the extent needed to provide the requested service.
  • If required by law, regulation, court order, or to comply with a legitimate request by authorities.
  • With your explicit consent (e.g. if you agree to receive marketing from a third party partner).

7. International transfers

If any data is transferred outside the UK (for example to third-party services hosted abroad), we will ensure appropriate safeguards as required by UK GDPR (e.g. standard contractual clauses, data-processing agreements).

8. Data retention

We retain personal data only for as long as necessary to fulfil the purposes we collected it for — for example:

  • While you have an active booking/appointment or enquiry.
  • For a reasonable period after your last contact — e.g. to handle follow-up communications, complaints, or legal obligations (statutory retention periods, accounting, etc.).
  • For analytics data: we may keep aggregated or anonymised data indefinitely; identifiable data only as long as required.
  • When we no longer need your data, we will securely delete or anonymise it.

9. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. This includes secure servers, access controls, encryption, and limiting access to personal data only to those who need it for their role.

10. Your rights

Under UK GDPR you have certain rights in relation to your personal data, including:

  • The right to be informed — you have access to this notice.
  • The right of access — you may request a copy of the personal data we hold about you.
  • The right to rectification — you may request correction of inaccurate or incomplete data.
  • The right to erasure (“right to be forgotten”) — under certain conditions you may request deletion of your data.
  • The right to restrict or object to processing — including profiling or marketing.
  • The right to data portability — to receive your data in a structured, machine-readable format (where applicable).
  • The right to withdraw consent — for processing based on consent, at any time.
  • If you wish to exercise any of these rights, please contact us using the contact details in Section 1.
  • If you remain dissatisfied, you have the right to lodge a complaint with the supervisory authority (in the UK, Information Commissioner’s Office – ICO).

11. Changes to this Policy

We may update this Privacy & Cookie Policy from time to time (e.g. to reflect changes in law or our data practices). When we do, we will update the “Last updated” date at top, and we recommend you check back periodically.

12. How to manage cookies / withdraw consent

You can manage or withdraw your consent at any time by:

  • Clicking the relevant link in our cookie banner or cookie settings panel (if provided).
  • Adjusting your browser settings to block or delete cookies (note this may affect site functionality).
  • Contacting us directly (see Section 1) and requesting that we delete or anonymise any personal data we hold about you.